Around the Station

How do I report a crime, suspicious incident, etc.?

If you are in the city limits of Orlando, dial 911. Even if you do not think it is an emergency, use 911 because this reduces the amount of information the call taker has to enter into the computer. The call taker will determine the degree of urgency your call requires by the information they get from you. If you are outside our City limits and need to report an incident that occurred within the City limits, call 321-235-5300.

Criminal incidents that occur outside the city limits of Orlando must be reported to the law enforcement agency having jurisdiction where the incident occurred.

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How can I contact the officer that investigated a crime against me or an accident I was in?

Telephone our Communications division at 321-235-5300. If the officer is on duty at that time, a message will be forwarded to the officer to call you when he/she completes the call they are on. If the officer is not on duty, you will be forwarded to their supervisor's voice mail. Leave your name, phone number, the best time to call you back, and the purpose of your call. Be sure to include your case number . (Just a hint, you can improve your chances of speaking directly with the officer if you call at the same time of day you originally dealt with that officer.

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Where can I go to be finger printed and obtain a Local Law Enforcement Records Check for employment purposes?

If you need finger printing done for employment purposes or other reasons, our hours are as follows: Wednesday 10:00 a.m. to 4:00 p.m. at the Orlando Police Headquarters, 100 S. Hughey Avenue, Orlando (407-246-2417).

You may also have finger printing done at our Southeast Community Police Office, located at 6207 E. Pershing Avenue. Fingerprinting hours of service at the southeast substation will vary from day to day. Please call ahead of time to inquire about the hours. (407-246-4141).

There is a fee of $8.00, plus you must bring the fingerprint card provided by your prospective employer. NOTE: The only form of payment accepted is cash. Checks, debit cards, credit cards, or money orders WILL NOT be accepted.

Our Records Section in Police Headquarters will also conduct a local law enforcement records check. For information about the records check, please telephone our Records Section at 407-246-2417 between 8:00 a.m. and 5:00 p.m., Monday through Friday. This records check will only include incidents which occurred within the city limits of Orlando.

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I received a traffic citation for an equipment violation on my car and now have it fixed. Who can I see to have my vehicle inspected and citation signed off for Traffic Court?

You can either go to the Orlando Police Headquarters Records Section or the Southeast Community Police Office. Their locations, times of business and telephone numbers are explained in the question above (fingerprinting). The cost for this service is $4.00.

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How do I hire an Off-Duty police officer for security?

In order to schedule off-duty police officers, please telephone our Extra Police Service Unit at 407-246-3915 between 8:00 a.m. and 5:00 p.m., Monday through Friday. The work must be within the city limits of Orlando.

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How do I make a complaint on a member of the Orlando Police Department?

If you feel an officer acted improperly, there are two ways to make a complaint. If you know who the employee's supervisor is, you may contact him/her directly by telephoning 321-235-5300. If you do not know who the supervisor is, but know the officer’s name, the call taker can tell you who the officer’s supervisor is. Remember, our officers and supervisors work various shifts, and you may be directed to the supervisor’s voice mail. Leave a message and the supervisor will get back with you.

If you feel the complaint is too serious to be handled by the supervisor, or is a complaint regarding criminal conduct on the employee's part, you may contact our Internal Affair’s Section at 407-246-2352. The Internal Affairs Section works regular business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m.

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What is the best manner to compliment or commend a member of the Orlando Police Department?

We always enjoy positive feedback. Please send your written comments to:

Chief Val Demings
Orlando Police Department
PO Box 913
Orlando, FL 32802-0913

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Do you sell used police cars, motorcycles, unclaimed evidence, etc?

The city of Orlando periodically has auctions to sell vehicles of all types, sizes and uses, used tools, computers, furniture and anything else that is needed to make our City run. We also auction unclaimed items found in our evidence room, with the exception of bicycles, which are donated to a local charity. The auctions are scheduled on an as needed basis and are advertised through the local media and on the City’s web page several weeks before the auction date. The City’s web site address is: http://www.cityoforlando.net or call 407-246-2297.

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Where/How do I obtain a permit to carry a firearm?

In order to obtain a permit to carry a concealed firearm, contact the closest office of the Florida Department of State - Division of Licensing. You may find additional information through their web site at http://licgweb.doacs.state.fl.us/

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Where do I complain about congested traffic or careless drivers in my neighborhood?

A big part of the Orlando Police Department's Mission Statement is to " maintain livable neighborhoods." We recognize the number one complaint at nearly every meeting we attend is traffic on neighborhood streets. To better respond to the traffic problems in your neighborhood, we have installed a Traffic Hotline. Simply dial 407-246-2906 and leave a recorded message including the location, time, and the nature of the problem you are encountering. If you would like to meet with one of our Traffic Enforcement Officers, please leave your name, telephone number and the best time to call you, and we will schedule an appointment.

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How can I get the VIN on my car verified and get my statement?

You may request this service by calling our Complaint Desk at 321-235-5300. We will, calls permitting, send our Community Service Officers to verify your VIN information if:

• You call during daylight hours, Monday through Friday

• The vehicle is within the city limits of Orlando

• You must have all paperwork that needs to be signed

• You are present when our Community Service Officer arrives

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How do I get a copy of a 911 tape?

Telephone our Communications Records Custodian at 321-235-5313 to arrange to have the tape copied. There will be a charge based on the length of the recording. This is because an employee must be pulled from their duties to perform this service.

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Who do I contact when I want to plan a block party in my neighborhood?

Our Neighborhood Services Office will provide you with the needed forms and explain the do’s and don’ts of having a block party. You may contact them at 407-246-2169.

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How do I establish a Neighborhood Watch in my neighborhood?

A representative from the Neighborhood Services Office will be happy to meet with you and your neighbors to explain the procedure for developing a Neighborhood Watch in your neighborhood. You may contact the Neighborhood Service Office at 407-246-2169.

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Can I get extra patrol for my residence while I am away on vacation?

Our patrol officers patrol each neighborhood frequently; however, due to the high demand for police services, we cannot accept the responsibility for the security of each individual residence. We encourage residents to become active members of Citizens for Neighborhood Watch, and suggest you get to know your neighbors and ask them to pick up your newspapers and mail when you are away. This is actually more effective because your neighbors will notice when something is amiss at your home more quickly. They know better what is "normal" in and around your property. You may find other useful hints to better prepare for a vacation on our website at: http://www.cityoforlando.net/police/vacation.htm.

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Can I get an officer to escort me to the bank for a deposit?

We simply do not have the manpower to efficiently honor such requests from the thousands of businesses in Orlando. We do understand the concern when such a request is made, and we urge business owners to plan ahead and coordinate with a private security company or armored car service.

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Where can I find the social service organization I need for my specific problem?

Telephone “We Care” at 407-425-2624. They will assess your individual needs and direct you to the agency that can best help you. You may find other useful telephone numbers at our Telephone Numbers web page.

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Where do I complain about ongoing drug sales at a residence or business in Orlando?

If the address is within the city limits of Orlando, you may leave the information on our CRACK TIP-LINE at 407-246-CRAK (407-246-2725). While the information may be left anonymously, we may need more information. A return phone number and name will be most helpful. Be sure to include the exact address, descriptions of the people involved (names if known), involved vehicle descriptions, primary times/days of activity and description of activity.

If this activity is occurring outside the city limits of Orlando, you are urged to contact the law enforcement agency having jurisdiction in the area of occurrence.

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